SRIYANA, Sriyana; WIDIANA, Muslichah Erma; BALATIF, Mamak; HARYONO, Haryono. Pengaruh Customer Relationship Management dan Realtionship Marketing Terhadap Kepuasan dan Loyalitas Pelanggan. Indonesian Journal of Management Science, [S. l.], v. 2, n. 1, p. 9–20, 2023. DOI: 10.46821/ijms.v2i1.352. Disponível em: http://journal.febubhara-sby.org/ijms/article/view/352. Acesso em: 28 nov. 2025.